Customer Service - Information
LIMITED TEN YEAR WARRANTY
Sunset Swings warrants this product to the original purchaser to be free from defects in workmanship and/or materials under normal use. If at any time a component part is defective, Sunset Swings shall repair or replace it (at Sunset Swings option) within a reasonable period of time. This warranty does not cover costs of removal, transportation or reinstallation. This warranty shall not apply if the defect was caused by misuse, neglect or normal wear and tear.
Starting from the original date of purchase, normal wear and tear shall be considered as the following: All malfunctions of the rubber, foam and polyester fabric that occur after 90 days, all malfunctions of acrylic canopy fabric that occurs after 3 years, all malfunctions of wood, bearings, bushings or hardware that occur after ten years. The powder coated frame and all welded components are warranted for ten years. Sunset Swings sole responsibility shall be to repair or replace the component within the terms stated above. Sunset Swings shall not be liable for any loss or damage of any kind including any incidental or consequential damages resulting, directly or indirectly from any warranty expressed or implied or any other failure of this product.
WHAT IS NOT COVERED BY THIS WARRANTY
Sunset Swings sole obligation under this warranty is limited to either repair or replacement of parts, subject to the
additions below. This warranty neither assumes nor authorizes any person to assume obligations other than expressly
covered by this warranty.
NO CONSEQUENTIAL DAMAGES
Sunset Swings is not responsible for economic loss; profit loss; or special, indirect,
or consequential damages.
WARRANTY IS NOT TRANSFERABLE.
This warranty is not assignable and applies only in favor of the original
purchaser/user to whom delivered. Any such assignment or transfer shall void the warranties herein made and shall void
all warranties, express, implied or statutory. There are no warranties which extend beyond the description on the face
ALTERATION, NEGLECT, ABUSE, MISUSE, NORMAL WEAR AND TEAR, ACCIDENT, DAMAGE DURING
TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD
Sunset Swings is not responsible for the repair or
replacement of any parts that Sunset Swings determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, normal wear and tear, accident, damage during transit or installation, fire, flood, or an ACT OF
Sunset Swings will accept parts covered under this warranty freight collect, provided that
shipment has received prior approval. Sunset Swings is not responsible for any other transportation costs, but will ship
freight collect parts either repaired or replaced under these warranties.
WARRANTY CLAIM PROCEDURE
All claims should include: model number, the serial number, proof of purchase,
date of installation, and all pertinent information supporting the existence of the alleged defect. Please call for approval of
shipment of warranty parts.